Our Policies

Appointments & Cancellations

We kindly ask that you provide at least 24 hours notice if you need to cancel or reschedule your appointment. Late cancellations or no-shows may be subject to a cancellation fee of up to 50% of the scheduled service.

Missed laser appointments are charged a $65 no-show fee — no exceptions.

Appointments can be booked online, by phone, or in person. A credit card may be required to hold your reservation.

Please arrive 5–10 minutes before your scheduled appointment to allow time for check-in and consultation.

Late Arrivals

We understand that life happens. If you are running late, please call us as soon as possible. We will do our best to accommodate you; however, late arrivals may result in a shortened service time to avoid inconveniencing other guests.

If you are more than 15 minutes late, we may need to reschedule your appointment.

Health & Safety

The health and safety of our clients and staff is our top priority. Please inform us of any allergies, medical conditions, or skin sensitivities prior to your service so we can tailor your treatment accordingly.

We reserve the right to refuse service to anyone who presents with a contagious condition, open wounds, or any condition that may pose a risk to our staff or other clients.

Clients who are pregnant should inform their technician before any treatment. Some services may not be suitable during pregnancy.

Children & Guests

To maintain a relaxing environment for all guests, we ask that children under the age of 12 not accompany clients unless they are receiving a service.

Additional guests who are not receiving services are welcome in our waiting area but may not accompany clients into treatment rooms.

Payments & Gratuity

We accept cash, debit, major credit cards, and e-transfer. Gift cards are also accepted for payment.

Gratuity is not included in service prices and is always appreciated.

All sales on retail products are final. Services may be adjusted within 7 days of your appointment if you are not satisfied.